From dedc33dc01c9e1724b67e66842c0ad8dea89beba Mon Sep 17 00:00:00 2001 From: biast12 <53872542+biast12@users.noreply.github.com> Date: Tue, 29 Sep 2026 19:35:30 +0200 Subject: [PATCH] Document ticket panel close reasons Add documentation for configured close reasons and custom-reason behavior, and explain how panel close reasons can be selected when closing tickets. --- docs/src/en/dashboard/ticket-panels.md | 8 ++++++++ docs/src/en/dashboard/tickets.md | 2 +- 2 files changed, 9 insertions(+), 1 deletion(-) diff --git a/docs/src/en/dashboard/ticket-panels.md b/docs/src/en/dashboard/ticket-panels.md index f242fca..ff54228 100644 --- a/docs/src/en/dashboard/ticket-panels.md +++ b/docs/src/en/dashboard/ticket-panels.md @@ -308,6 +308,14 @@ Select a form to present to users when their ticket is closed, allowing them to This is a premium feature. [Learn more about premium](https://tickets.bot/premium). ::: +#### Close Reasons + +A list of reasons to choose from when closing a ticket opened from this panel, sending a close request, or editing a close reason. In `/close` and `/closerequest`, they are suggested as you type. You can add up to 25 reasons, each up to 100 characters. + +#### Allow Custom Close Reasons + +Toggle whether a custom close reason can also be entered. When disabled, any reason given must come from the list above, but tickets can still be closed without a reason. This option is only available when the panel has close reasons. + ### Claiming [Learn more about claiming tickets](./settings/claiming-tickets). diff --git a/docs/src/en/dashboard/tickets.md b/docs/src/en/dashboard/tickets.md index 7287032..6ad2c38 100644 --- a/docs/src/en/dashboard/tickets.md +++ b/docs/src/en/dashboard/tickets.md @@ -98,7 +98,7 @@ A collapsible section at the top shows the ticket's metadata: ### Close Ticket -You can close the ticket by entering an optional close reason and clicking **Close**. After closing, you are returned to the tickets list. +You can close the ticket by entering an optional close reason, or choosing one of the panel's [close reasons](./ticket-panels#close-reasons), and clicking **Close**. After closing, you are returned to the tickets list. ### Send Close Request