Setup Manager Started Webhook

[MercyCollegeIT]

Hi All,

I'm having trouble with the started webhook. The SetupManager.log file does not show any errors related to started webhook, only showing a single webhook entry when Setup Manager finishes:

2026-09-11T03:18:24Z default [general] runAt: enrollment, runningAt: enrollment, console user: _mbsetupuser

2026-09-11T03:18:24Z default [general] Setup Manager v1.4.7 (652)

2026-09-11T03:18:24Z default [general] macOS Tahoe 26.6.2 (25G83)

2026-09-11T03:18:24Z default [general] preventing display and system sleep

2026-09-11T03:18:24Z default [general] MDM server URL: https://REDACTED.jamfcloud.com/checkin (())

2026-09-11T03:18:24Z default [general] MDM detected as Jamf School

2026-09-11T03:18:26Z default [profile] Detected Profile Installed: Jamf School MDM Profile (version:1) (com.apple.mdm, Computer, CloudConfiguration;SetupAssistant)

2026-09-11T03:18:26Z default [general] MDM server URL: https://REDACTED.jamfcloud.com/checkin (())

2026-09-11T03:18:26Z default [general] created flag file at /private/var/db/.JamfSetupStarted

2026-09-11T03:18:26Z default [general] starting 'Waiting...'

2026-09-11T03:18:26Z default [general] MDM Server: https://REDACTED.jamfcloud.com/checkin

2026-09-11T03:18:26Z default [install] Detected installation of com.jamfschool.notifier..pkg (.jpg2, 1)

2026-09-11T03:18:26Z default [install] Detected installation of com.jamfschool.notifier..pkg (com.jamfschool.notifier..pkg, 1.0)

2026-09-11T03:18:26Z default [install] Installation of com.jamfschool.notifier..pkg completed

2026-09-11T03:18:27Z default [install] Detected installation of com.jamfschool.notifier..pkg (com.scriptingosx.Installomator, 10.9)

2026-09-11T03:18:27Z default [install] Detected installation of com.jamfschool.notifier..pkg (com.jamfschool.notifier..pkg, 1.0)

2026-09-11T03:18:27Z default [general] posted launch notification (status: 200)

2026-09-11T03:18:28Z default [install] Installation of com.jamfschool.notifier..pkg completed

2026-09-11T03:18:30Z default [general] completed 'Waiting...' (4.0244s)

2026-09-11T03:18:30Z default [profile] Detected Profile Installed: MACOS Simplified SSO (New) (version:11) (school.jamf.MDM.UUID, Computer, MDM)

2026-09-11T03:18:30Z default [profile] Detected Profile Installed: Security - Whitelist - Login Items and Background tasks (iMazing-Profile-Editor.UUID, Computer, MDM)

2026-09-11T03:18:30Z default [profile] Detected Profile Installed: Mercy College - Mac Setup! (iMazing-Profile-Editor.UUID, Computer, MDM)

2026-09-11T03:18:30Z default [general] loading actions…`

I do not see a corresponding log entry or webhook request for the started event.

Any thoughts or assistance would be greatly appreciated.

My mobileconfig is currently this with some skipped parts and reacted for our urls:

I skipped some configuration here

<key>webhooks</key>
<dict>
    <key>started</key>
    <dict>
        <key>url</key>
        <string>https://setupmanagerhud.**redacted**.dev/webhook
        <key>token</key>
        <string>**redacted**</string>
    </dict>
    <key>finished</key>
    <dict>
        <key>url</key>
        <string>https://setupmanagerhud.**redacted**.dev/webhook
        <key>token</key>
        <string>**redacted**</string>
    </dict>
</dict>

[Armin Briegel (scriptingosx)]

hmmmm, puzzling... 🧐

syntax of the profile looks ok and if there were a problem with parsing, it should show an error in the log. The only reason I can see if if the web hook request times out, which would be very strange since the finished webhook works. and is presumably the same.

[Armin Briegel (scriptingosx)]

I would double-check on the client that this is actually the profile that is installed. I have often seen confusion, when two conflicting profiles are scoped to the same device and changes to one profile are ignored, because an older conflicting profile is actually being installed. You can check in Settings > General > Device Management