hellotext · rockwellll · Sep 13, 2026 · Sep 5, 2026 · Sep 5, 2026
diff --git a/_config.yml b/_config.yml
@@ -103,6 +103,7 @@ collections:
       - messaging-overview.md
       - whatsapp-channel-fundamentals.md
       - sms-channel-fundamentals.md
+      - email-channel-fundamentals.md
       - instagram-dm-fundamentals.md
       - facebook-messenger-fundamentals.md
       - message-editor-overview.md
@@ -212,6 +213,7 @@ collections:
       - connect-mercado-libre.md
       - product-catalog-sync.md
       - connect-whatsapp.md
+      - set-up-email-sending.md
       - connect-catalog-to-whatsapp.md
       - transferring-ownership.md
   developers:

diff --git a/_i18n/en/integrations/set-up-email-sending.md b/_i18n/en/integrations/set-up-email-sending.md
diff --git a/_i18n/en/integrations/setup-overview.md b/_i18n/en/integrations/setup-overview.md
@@ -43,6 +43,8 @@ Connect Instagram when customers should be able to start direct-message conversa
 
 Connect Messenger when customers should be able to message your Facebook Page and reach your Inbox, routes, or compatible playbooks. Messenger uses Facebook login and requires access to the intended Page and Meta Business account.
 
+To send emails from your business domain, add an email sender and publish its DNS verification records. Email sending is available on Enterprise.
+
 Keep reading:
 
 - [Connect WhatsApp]({% link _integrations/connect-whatsapp.md %})
@@ -51,6 +53,7 @@ Keep reading:
 - [Instagram DM fundamentals]({% link _numbers/instagram-dm-fundamentals.md %})
 - [Connect Facebook Messenger]({% link _integrations/connect-facebook-messenger.md %})
 - [Facebook Messenger fundamentals]({% link _numbers/facebook-messenger-fundamentals.md %})
+- [Set up email sending]({% link _integrations/set-up-email-sending.md %})
 
 ### 4. Add capture and checkout tools
 

diff --git a/_i18n/en/numbers/email-channel-fundamentals.md b/_i18n/en/numbers/email-channel-fundamentals.md
diff --git a/_i18n/en/numbers/messaging-overview.md b/_i18n/en/numbers/messaging-overview.md
@@ -8,6 +8,8 @@ Use **SMS** when you need broad reach and your account already has an approved s
 
 Use **WhatsApp** when your customers already prefer chat, when you want richer conversations, or when you plan to use product catalog and commerce flows inside WhatsApp.
 
+Use **Email** when you want to send from your business domain and manage customer email replies in the Inbox. Start with [Set up email sending]({% link _integrations/set-up-email-sending.md %}), then read [Email channel fundamentals]({% link _numbers/email-channel-fundamentals.md %}) for daily use and the current channel scope.
+
 Use **Instagram DM** when customers discover your business on Instagram and initiate product or support conversations there.
 
 Use **Facebook Messenger** when customers contact your Facebook Page and your team needs those conversations in the Inbox.
@@ -39,6 +41,7 @@ Before launching a campaign, playbook, or route, confirm that:
 - [Exclusive short codes]({% link _numbers/exclusive-short-codes.md %})
 - [SMS channel fundamentals]({% link _numbers/sms-channel-fundamentals.md %})
 - [WhatsApp channel fundamentals]({% link _numbers/whatsapp-channel-fundamentals.md %})
+- [Email channel fundamentals]({% link _numbers/email-channel-fundamentals.md %})
 - [Connect Instagram DM]({% link _integrations/connect-instagram-dm.md %})
 - [Instagram DM fundamentals]({% link _numbers/instagram-dm-fundamentals.md %})
 - [Connect Facebook Messenger]({% link _integrations/connect-facebook-messenger.md %})

diff --git a/_i18n/es/integrations/set-up-email-sending.md b/_i18n/es/integrations/set-up-email-sending.md
diff --git a/_i18n/es/integrations/setup-overview.md b/_i18n/es/integrations/setup-overview.md
@@ -43,6 +43,8 @@ Conecta Instagram cuando los clientes deban poder iniciar conversaciones por men
 
 Conecta Messenger cuando los clientes deban poder escribir a tu página de Facebook y llegar a tu Inbox, rutas o playbooks compatibles. Messenger usa el inicio de sesión de Facebook y requiere acceso a la página y cuenta de Meta Business correctas.
 
+Para enviar correos desde el dominio de tu negocio, agrega un remitente y publica sus registros DNS de verificación. El envío de correos está disponible en Enterprise.
+
 Sigue leyendo:
 
 - [Conecta WhatsApp]({% link _integrations/connect-whatsapp.md %})
@@ -51,6 +53,7 @@ Sigue leyendo:
 - [Fundamentos de Instagram DM]({% link _numbers/instagram-dm-fundamentals.md %})
 - [Conecta Facebook Messenger]({% link _integrations/connect-facebook-messenger.md %})
 - [Fundamentos de Facebook Messenger]({% link _numbers/facebook-messenger-fundamentals.md %})
+- [Configura el envío de correos]({% link _integrations/set-up-email-sending.md %})
 
 ### 4. Agrega herramientas de captura y checkout
 

diff --git a/_i18n/es/numbers/email-channel-fundamentals.md b/_i18n/es/numbers/email-channel-fundamentals.md
diff --git a/_i18n/es/numbers/messaging-overview.md b/_i18n/es/numbers/messaging-overview.md
@@ -8,6 +8,8 @@ Usa **SMS** cuando necesitas alcance amplio y tu cuenta ya tiene un remitente ap
 
 Usa **WhatsApp** cuando tus clientes prefieren chatear, cuando quieres conversaciones más ricas o cuando planeas usar catálogo de productos y flujos de compra dentro de WhatsApp.
 
+Usa **Correo electrónico** cuando quieres enviar desde el dominio de tu negocio y gestionar las respuestas de tus clientes en el Inbox. Empieza por [Configura el envío de correos]({% link _integrations/set-up-email-sending.md %}) y luego consulta [Fundamentos del canal de correo electrónico]({% link _numbers/email-channel-fundamentals.md %}) para conocer su uso diario y las funciones disponibles actualmente.
+
 Usa **Instagram DM** cuando los clientes descubren tu negocio en Instagram e inician allí conversaciones sobre productos o soporte.
 
 Usa **Facebook Messenger** cuando los clientes escriben a tu página de Facebook y tu equipo necesita gestionar esas conversaciones en el Inbox.
@@ -39,6 +41,7 @@ Antes de lanzar una campaña, playbook o ruta, confirma que:
 - [Códigos cortos exclusivos]({% link _numbers/exclusive-short-codes.md %})
 - [Fundamentos del canal SMS]({% link _numbers/sms-channel-fundamentals.md %})
 - [Fundamentos del canal de WhatsApp]({% link _numbers/whatsapp-channel-fundamentals.md %})
+- [Fundamentos del canal de correo electrónico]({% link _numbers/email-channel-fundamentals.md %})
 - [Conecta Instagram DM]({% link _integrations/connect-instagram-dm.md %})
 - [Fundamentos de Instagram DM]({% link _numbers/instagram-dm-fundamentals.md %})
 - [Conecta Facebook Messenger]({% link _integrations/connect-facebook-messenger.md %})

diff --git a/_integrations/set-up-email-sending.md b/_integrations/set-up-email-sending.md
@@ -0,0 +1,20 @@
+---
+navigation_group: catalog_channels
+languages: ["en", "es"]
+
+en:
+  title: Set up email sending
+  description: Add a sender on your business domain, publish the DNS records, and complete domain verification to send emails from Hellotext.
+es:
+  title: Configura el envío de correos
+  description: Agrega un remitente del dominio de tu negocio, publica los registros DNS y verifica el dominio para enviar correos desde Hellotext.
+
+permalink: set-up-email-sending
+permalink_es: configura-envio-correos
+
+layout: guide
+topic: integrations
+popular: false
+---
+
+{% translate_file integrations/set-up-email-sending.md %}
diff --git a/_numbers/email-channel-fundamentals.md b/_numbers/email-channel-fundamentals.md
@@ -0,0 +1,19 @@
+---
+languages: ["en", "es"]
+
+en:
+  title: Email channel fundamentals
+  description: Learn how to send emails from the Inbox, receive customer replies, share attachments, and understand delivery and subscription status.
+es:
+  title: Fundamentos del canal de correo electrónico
+  description: Aprende a enviar correos desde el Inbox, recibir respuestas de clientes, compartir archivos y entender los estados de entrega y suscripción.
+
+permalink: email-channel-fundamentals
+permalink_es: fundamentos-canal-correo-electronico
+
+layout: guide
+topic: numbers
+popular: false
+---
+
+{% translate_file numbers/email-channel-fundamentals.md %}