Document supervisor call monitoring (listen in, whisper, barge) - #658
Open
hey-august wants to merge 5 commits into
Open
Document supervisor call monitoring (listen in, whisper, barge)#658hey-august wants to merge 5 commits into
hey-august wants to merge 5 commits into
Conversation
Contributor
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
Description
Add a guide for supervisor call monitoring, and correct errors in relevant references and examples.
New
/docs/platform/voice/supervisor-call-monitoring.Leads with the conference-only constraint, maps listen in / whisper / barge onto
muted+coach, shows the join in SWML, the REST participant update thatswitches modes mid-call, and an end-to-end Server SDK flow in Python and TypeScript.
Includes limits, a "Not legal advice" consent warning, and a disambiguation list
(call whisper, AI barge,
ai_sidecar,stream/tap).Fixes
coachdirection was inverted on all four SDKjoin-conferencepages, the cXML<Conference>noun, and the SWMLjoin_conferencereference and.tsp. Theparameter names the participant being coached; the call that sets it is the coach
(verified against source code).
coachnow says UUID call ID, matching the validator and its own example.C# string fixed, unverifiable 13240 claim replaced with the actual behavior
(
DialCallStatus=busy).update-participantno longer reads as mute/hold only; coaching example added.Not in this PR
specs/entirely (needs.tspwork).join_conference_resultdocumented values don't match the engine (joined/failed).Type of Change
Related Issues
https://github.com/signalwire/cloud-product/issues/20825
Testing
Checklist