A workflow playbook for reducing onboarding friction and preventing early‑stage support failures.

Enterprise AI support ops dashboard — ticket triage, API health monitoring, observability

Guarded Zendesk-to-Jira support escalation with exact trigger conditions, six-field mapping and duplicate-safe reconciliation.

Interactive dashboard uncovering ticket trends, SLA performance and backlog risks in customer support operations using Tableau and Excel.

A comprehensive guide to mapping customer journeys across fintech, telecom and BPO support environments

Sanitized support-operations portfolio showing triage, escalation design, QA coverage, and a lightweight AI triage evaluation workflow

A collection of customer service case studies covering escalation handling, operational efficiency and agent onboarding

AI powered support workflow tool that matches tickets to documentation, drafts responses, and publishes KB articles to Notion via Claude API and Cloudflare Workers.

End-to-end HubSpot CRM implementation showcasing CRM configuration, data migration, pipeline design, and reporting using HubSpot Free.

A knowledge base covering common fintech customer support scenarios, KYC troubleshooting, transaction issues and account management

A comprehensive guide to customer support operations, escalation handling, SLA compliance and ticket management

A Streamlit-based B2B customer support operations simulator for ticket management, SLA tracking, escalation workflows, subscription support, loyalty benefits, and membership operations.

Support operations intelligence platform for SLA monitoring, breach prediction, risk scoring, and ticket prioritization.

AI-governed support triage pipeline: confidence-threshold routing, human-in-the-loop queue, hallucination-gated auto-resolution, full audit trail, and cost telemetry. Built in one day for $0.75.

Prioritize your most valuable customers automatically with this n8n workflow automation. It detects VIP Zendesk tickets, creates AI-powered summaries, alerts available agents in Slack, and bundles non-VIP tickets into a single email digest for faster support and efficient ticket management.

GitHub Action for SLA policy triage from GitHub Issues with optional Zendesk CSV fallback, escalation routing, and recurring support queue handoff workflows

AI prototype that detects emerging support ticket trends and drafts reviewable Product and Engineering escalations.

Profile of Assembled — support workforce + AI agents platform

A library of Standard Operating Procedures for customer support operations across BPO, Fintech and Telecom environments

AI-assisted helpdesk platform with ticket triage, grounded support guidance, rewrite tools, feedback capture, and analytics.