warm-transfer

Compliance enforcement middleware for voice AI pipelines: warm transfer state management, PII scrubbing, confidence-gated escalation, and HIPAA/FERPA/EU AI Act enforcement for Pipecat, LiveKit, and Twilio deployments.

Public docs for SkipHold™, the white-label AI communications platform for MSPs, UCaaS providers and ITSPs: AI receptionist and voice agents, SMS/WhatsApp, native PBX, SIP integration (NetSapiens, 3CX, FreePBX and more), partner onboarding and admin guide.

Warm call transfer on Vobiz Conference: an AI agent briefs a human colleague privately, then merges them into the call. The customer never moves rooms; the colleague joins the one they are already in.