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Bulk-safe @InvocableMethod Apex actions for Flow and Agentforce: deterministic case classification, PII-redacted case summaries and next-best queue recommendations, with guardrails for the Einstein Trust Layer and human-in-the-loop review. Demo logic, synthetic data.
Invocable Apex actions for an Agentforce service agent: policy status lookup and service-case creation for verified customers, with ownership checks, user-mode security and Apex tests. Synthetic data.