... a contemporary perspective on how to integrate B2C Commerce and the Salesforce Customer 360 Platform to power frictionless customer experiences in the B2C domain.
🤖 Provides rich user interface by LWC lightningsnapin-base-chat-message base component in Salesforce Einstein Bots and Embedded Service for Web.
Salesforce Chat integration with Unity (CRM integration with Unity)
Salesforce OpenCTI Demo Adapter
A custom Salesforce knowledge search screen where you can filter articles by data category
Kaido Helpdesk System — an enterprise ticketing and ITSM platform simulation featuring Salesforce Service Cloud and BMC Helix ITSM built using pure HTML, CSS, and JavaScript.
AI-powered case triage for Salesforce Service Cloud: classifies Email-to-Case cases with the Claude API and suggests a reply in the customer's language.
Salesforce Service Cloud incident management with SLA tracking: Entitlements and Milestones, queue routing with Flow, multichannel SLA alerts, Apex batch escalation and a REST API for SLA status.
Enterprise Salesforce Service Cloud & Agentforce solution for intelligent facility support, automation, and case management.
Salesforce Agentforce-style case triage and governed recommendation demo with React, Apex, LWC, Platform Events, and Salesforce DX.
Production-grade Salesforce portfolio — Sales Cloud · Service Cloud · Experience Cloud · Agentforce · Full SDLC documentation suite
Salesforce Developer portfolio with Apex, LWC, Service Cloud, Agentforce demos, certifications, and CRM project storytelling
pass crt-261 exam
Laboratório prático de Análise Funcional e Arquitetura Salesforce. Implementação de triagem inteligente e automação de diagnóstico (Screen Flows) para Service Cloud, focada em otimização de processos de ISP e metodologia ágil.
Reference architectures and enterprise design patterns across Salesforce Service Cloud, Service Cloud Voice, Omni-Channel, CRM, integrations and agent experience.
Bulk-safe @InvocableMethod Apex actions for Flow and Agentforce: deterministic case classification, PII-redacted case summaries and next-best queue recommendations, with guardrails for the Einstein Trust Layer and human-in-the-loop review. Demo logic, synthetic data.
Setup-stage Service Cloud simulation for a fictional energy retailer. Historical provisioning records; case-management implementation remains planned.
Central de atendimento em Salesforce Service Cloud: roteamento por fila, SLA, auditoria (Apex, Flow, LWC)
Codify: a service employee agent that turns a technician's fix recap into a resolved Case, a tagged root cause, and a Knowledge draft for human review, with a full audit trail.
Salesforce Service Cloud support console and case automation demo with React, Apex, LWC, Platform Events, and Salesforce DX.
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